Shipping Policy

At Noirs & Rose, we strive to deliver your order as quickly and efficiently as possible. Below you will find detailed information regarding our shipping and delivery procedures.

1. Order Processing Time

All orders are processed within 1–3 business days after full payment has been received.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note:

  • Orders placed on weekends or holidays are processed on the next business day.

  • During peak seasons, processing times may be slightly extended.

2. Estimated Delivery Time

The average shipping time is 3–7 business days, depending on your location.

However, delivery times are estimates and may vary due to:

  • Customs clearance procedures

  • High seasonal demand

  • Carrier delays

  • International shipping factors beyond our control

Noirs & Rose cannot guarantee exact delivery dates.

3. Shipping Method & Origin

As we operate under a dropshipping model, all orders are shipped directly from our international supplier, typically located in Asia (including China).

Because of this:

  • Shipments may be subject to customs inspections.

  • Import duties, taxes, or customs fees may apply depending on your country’s regulations.

  • Any applicable customs charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Package weight

  • Destination country

  • Selected shipping method

The total shipping fee will be clearly displayed before you complete your purchase.

5. Responsibility & Delivery Confirmation

  • If tracking information confirms that the package has been delivered to the address provided, responsibility transfers to the customer.

  • Noirs & Rose is not liable for lost or stolen packages after confirmed delivery.

  • Customers are responsible for providing a correct and complete shipping address.

  • Address errors must be reported within 24 hours of placing the order.

Failure to report address errors within this timeframe may result in additional shipping costs.

6. Delays & External Factors

Noirs & Rose is not responsible for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Incorrect address details

  • Force majeure events (such as natural disasters or strikes)

We will always do our best to assist you in tracking and resolving delivery issues.

7. Contact Information

For any questions regarding shipping or delivery, please contact:

Email: info@noirs-rose.com
Company: Noirs & Rose

We aim to respond within 24–48 business hours.